1. You have the right to withdraw from the purchase within 14 days without giving a reason. The cancellation period begins on the day of receipt of the last article of your order.
2. Fill out the return form (be sure to specify the reason for the refund that best describes why you are returning the goods).
3. Place the unused goods together with the copy of the invoice and the completed return form, in the original packaging. Wrap the box so that no damage will be done during the transport. For this purpose it is the best to use overwrap, paper, plastic bag or a bigger box (please do not put any tape directly on the box as it would derogate it value). Please note that the return form must always be attached to the article.
4. Send goods to the following addresses (The customer/sender alone is responsible for sending back the goods to us on the listed return address):
RETURNING goods from EUROPE
EXPANDECO - Topánky E-shop s.r.o
Fraňa Kráľa 16
966 81 Žarnovica
Slovakia

RETURNING goods from United States/Canada
IEM Management Ltd. (NOVESTA)
8145 - 202 Street,
Langley, BC,
V2Y 2A9 Canada

5. The costs for the return of the goods are always at the expense of the customer.
6. After receiving the delivery and checking the goods, we will return the money for your goods to your account. IMPORTANT: As already mentioned, buyer/customer will pay all shipping cost related to the return of goods to us.

Important information:
1. The product to be returned must be new,unused or not worn.
2. Shipping costs of returning the good are paid by the customer.
3. The most common reason for the return is the wrong shoe size. We therefore recommend to see our size charts HERE.
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Please note all returns and exchanges are the customer's responsibility unless proves faulty. The cost of return shipping is at the customer’s expense and is non-refundable.

If you wish to return the goods, please fill in the return form (you can download it HERE) and send it back to:
RETURNING goods from EUROPE
EXPANDECO - Topánky E-shop s.r.o
Fraňa Kráľa 16
966 81 Žarnovica
Slovakia

RETURNING goods from United States/Canada
IEM Management Ltd. (NOVESTA)
8145 - 202 Street,
Langley, BC,
V2Y 2A9 Canada
Or you can contact our customer support, who will be happy to help you:
by phone on +421 233 006 793 (Monday - Friday from 9:00 to 16:00),
or by e-mail at eshop@novesta.sk.

Undamaged and unused goods can be returned within a 14 days period, which starts from the day after you receive your order.

If you bought the goods elsewhere (NOT in our e-shop), please contact the seller directly, as each of them has its own conditions for returning the goods and money (also applies to complaints). We accept only goods purchased at our e-shops.

Download the return form by clicking HERE.
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If you want to return goods that you paid for using only Novesta gift vouchers, you will be sent a new electronic gift voucher (or a renewed old one), even if you paid with a printed gift card (voucher). You will receive instructions on the returned "credit" by email. If you have used a combination of different payment methods, your funds will first be refunded via a gift voucher. For example, if you used a combination of a gift certificate and a credit card. The refunded amount will first be added to the gift voucher. The rest will be refunded to the credit card you used at the time of purchase. Example: If you ordered goods for 400 € (you paid 200 € with a gift card and 200 € with a credit card) and then returned the goods worth 300 €, you will receive 200 € in the form of a gift voucher and 100 € for the credit card you used to make the purchase.

If you would like to change / cancel your order, please contact our customer support immediately, who will be able to help you and will be happy to answer your request.

- by phone on +421 233 006 793 (Monday - Friday from 9:00 to 16:00),
- or by e-mail at eshop@novesta.sk.